Highland Clans Ltd Information

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About Us Highland Clans Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at the address below

Our Contact details:

VAT Registration Number 829 6989 51

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Shopping Basket As you browse our site, you can add products to your shopping basket. This will add a "cookie" to your PC. This cookie only stores details of the items you have selected and contains no personal information. If you have set your site to deny all cookies then you will not be able to shop online. In these circumstances you can email us your order. You can reach the shopping basket by clicking on the "basket" button on the top of any page. If you change your mind, the shopping basket will allow you to remove or change the quantity of any product you have added. If you run out of time, your basket will be saved – in fact, as long as you use the same computer, the contents of your basket will be saved until you either clear them or complete your purchase.

We accept credit card payment. On this site the transaction is in US Dollars. If you wish to pay in £ Sterling then you should use www.highlandclans.co.uk.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via post or over the Internet. If sending card information over the net please do not send all the information in one message. We need the following card details: Card Type, The Name exactly as it appears on the Card, The Card Number, Issue Number or valid from date, Expiry or valid to date, Security Code (last three digits on the revers of the card), and Address.

The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334), transpose into UK law the European Directive 97/7/EC on the protection of consumers in respect of distance contracts. The complete text of the Regulations is available on the Stationery Office website www.hmso.gov.uk/si/si2000/20002334.htm. These regulations apply to transactions on this website, therefore we must provide clear and comprehensible information to enable you, the consumer, to decide whether to buy. We strive to give as much information on our goods as possible on the website. Please email us if there is further information that you require.

Prices Our prices are shown in US Dollars ($) and exclude VAT. This is on the assumption that overseas orders in this currency are VAT exempt. The final price is shown in the shopping cart in US Dollars ($).

Payment is required by credit or debit card prior to goods being shipped. We do not debit your card until the goods are ready for shipment. If your card currency is not US Dollars, your credit card company will convert the transaction from your own currency to US Dollars. Your credit card company may make a charge for this service.

The Consumer Protection Act 1987 makes it an offence to give (by any means whatsoever) misleading price information to consumers and we make every effort to ensure that the prices advertised on our website are accurate. However, these prices may be changed without notice.

The Right to Cancel an Order. Under The Consumer Protection (Distance Selling) Regulations you have a right to a cooling off period of seven days from the date of contract. However, the regulations state that certain contracts are excluded from the right to cancel such as a contract for the supply of goods made to the consumer's specifications (regulation 13). This applies to most goods that we sell. Where this is not the case we shall so advise you.

Jurisdiction It should be clearly understood that this website, and any other advertising, is classified as an invitation to treat, rather than an offer which is capable of being accepted. A legally binding contract comes into enforce only when we email you to confirm that we can accept your order and fulfil it within the agreed dates. Any such contract will be deemed to have been concluded in the Scotland and will be interpreted, construed and enforced in all respects in accordance with the laws of Scotland, and you irrevocably submit to the jurisdiction of the Scottish Courts.

Shipping And Handling We can ship using Royal Mail or UPS, depending on the weight and size of the package. You are shown the available option(s) at the checkout.

We very much regret that experience has shown that we have to send goods of any value by courier or recorded delivery so that we obtain a signature on delivery.

Delivery Schedule We aim to despatch "off the shelf items" within 5 business days to arrive with you the following day. International orders are generally received in under 14 days.

When we supply bespoke goods (that is to say that an item is made to your requirements) they will normally be despatched within 6 weeks. If there is any change to this we will advise you before we ask you to commit to the purchase. Bespoke goods include most tailored garments and any special tartans.

Where you have any time constraints please let us know. We will do our best to help.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Export We are happy to supply goods to customers within Europe (Andorra, Austria, Belgium, Denmark, France, Germany, Gibralter, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden and Switzerland ), Australia, Bahamas, Bahrain, Barbados, Bermuda, Canada, Greenland, Iceland, Japan, Kuwait, Monaco, New Zealand, Norway, Qatar, Russian Federation (Moscow and St Petersburg Only), Switzerland, United Arab Emirates - and of course the United States.. If you are outwith this area then we you may contact us by email to discuss the situation. Our decision will largely be dependent on our Merchant Service Provider's view!

Customs and Duty Please note that all shipments to destinations outside the EU ( and some destinations such as the Channel Islands) may be subject to import duties and and or taxes, which are levied once a shipment reaches such a destination. Any charges for customs clearance must be borne by you as they are outwith our control.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. As payment is made directly on the HSBC Bank secure website, Highland Clans Ltd never captures or processes your credit card details on our sites. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. We go to great lengths to ensure a happy customer. For our "off the shelf" items we offer a 30day no quibble money back guarantee, however, we cannot be as flexible for bespoke items - items made to your order. Please see our Returns Policy for more information.

Reaching Us If you need to reach us, please contact us at the above address. As an internet company we prefer to deal by email.

Privacy Policy Highland Clans Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy In the unlikely event that you are not entirely satisfied with any our products then you may contact us within seven days of receipt for a return number.

For our "off the shelf" items we offer a 30 day no quibble money back guarantee

Many of our products are bespoke and we can only consider a return for thse items if there is a defect in the product. As we carefully check our goods before shipment we trust this will not happen. However, in this unlikely event, please contact us within seven days of receipt for a return number. On receipt of the goods we shall examine them, and where appropriate we shall replace the goods or refund your credit card.

Under no circumstances should goods be returned without a return number. Most of our goods are high value items and responsibility for them remains with the customer until they are returned in original condition to us. The customer will be responsible for all return shipping and insurance costs. When we issue a return number we shall advise you of the return address and any necessary customs documentation.

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